Customer Services Officer

Closing date
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Job Type - Customer Services

Contract Type - Various

Location - Bath Row, Birmingham, B15 1LZ

Salary - 21,222 per annum

Hours - 35 hours per week

We're seeking people focused, committed and positive individuals with customer service experience to join Midland Heart’s Customer Hub - a high energy, award winning department which delivers the best possible customer service experience to around 70,000 tenants and customers across the Midlands.  

Working within a highly professional and supportive environment, as a member of either the Repairs or Housing Management team you will:

  • Be the first point of contact for our customers via digital contact or by phone.
  • Take ownership and ensure first time resolution for a variety of customer queries.
  • Provide a first class customer service, meeting and exceeding customer expectations.
  • Work well within and contribute to a positive team environment.

What’s on offer? We’re looking to fill a number of full-time, permanent Customer Service positions currently available, as well as the potential to offer a number of temporary or annualised hours vacancies. However, if we identify more fantastic talent than we have roles available for, we’ll keep in touch in the hope of offering you a position in the near future.   

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? To apply please register on our candidate portal and complete our application form, which is your first opportunity to tell us about yourself and showcase the very best of your customer service experience.

Applications close at midnight on 27th March 2019. Shortlisted candidates will be invited to attend our group assessments scheduled for 8th and 11th April 2019. Candidates successful at this stage will then be invited to a final brief interview to take place the following day, so keep these dates free for now!

Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.