Customer Services Officer

Location:

Bath Row, Birmingham

Salary:

£21,222 per annum

Hours:

35 hours per week

Contract Type:

Various

Closing date:

02/12/2018

This vacancy has now expired, and is not accepting any new applications.

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The Role

Are you passionate about delivering a first class service to customers? Are you looking for a career in Housing with value and meaning, which gives you the opportunity to think for yourself? If so, this is the opportunity for you.

We're seeking people focused, committed and positive people with customer service experience to join Midland Heart’s Customer Hub - a dynamic, Award Winning department who deliver the best possible customer service experience to around 70,000 tenants and customers across the Midlands.  

Working within a highly professional and supportive environment, as a member of either the Repairs or Housing Management team you will:

  • Be the first point of contact for our customers, whether that is through digital contact or by phone.
  • Have the ability to take ownership and ensure first time resolution for a variety of customer queries.
  • Provide a first class customer service, meeting and exceeding customer expectations.
  • Work well within and contribute to a positive team environment.

What’s on offer? We’re looking to fill a number of full-time, permanent Customer Service positions currently available, as well as the potential to offer a number of temporary or annualised hours vacancies. However, if we identify more fantastic talent than we have roles available for, we’ll keep in touch in the hope of offering you a position in the near future.   

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? To apply please register on our candidate portal and complete our application form, which is your first opportunity to tell us about yourself and showcase the very best of your customer service experience.

Applications close at midnight on 2nd December 2018. Shortlisted candidates will be invited to attend our group assessment scheduled to take place on 13th December 2018. Candidates successful at this stage will then be invited to a final brief interview to take place the following day so keep these dates free for now!

Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.