Technical Support Officer

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When a customer calls our repairs hub they expect two things: a friendly voice at the end of the phone and to hang up knowing that their home will be repaired to the highest possible standard as quickly as possible. To meet this expectation and achieve a right first time approach, we are recruiting a Technical Support Officer to provide building and repair related technical support directly to our Customer Service Officer and Team Leaders.

As the Hub’s technical expert, you’ll liaise with planning teams, contractor supply chains and external partners to ensure optimised repair completions and a high quality maintenance service. You will work closely with telephony Team Leaders and Customer Service Officers, acting as a clear technical escalation point, whilst working with Asset Managers to proactively identify where repair orders not meeting our service standards and proactively instigating completion measures.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people with an affordable place to call home. We are improving our core landlord services, which includes ensuring that our asset management strategy continues to provide excellent value for money across our 33,000 unit mixed property portfolio. We’ll achieve this through hiring the best people who share our vision and values.

Our ideal candidate? You’ll hold a recognised building / M&E or supervisory site management related qualification, or equivalent level of expertise demonstrated through significant work experience. You should demonstrate a track record of achieving challenging targets and objectives using you technical abilities, good knowledge of relevant quality standards, building regulations and planning requirements.

What do you get in return? Midland Heart is passionate about providing you with a great place to work alongside our CIPD award winning reward initiative. We invest in our employees by providing learning and development opportunities, alongside a competitive salary and generous annual leave entitlement. We value diversity; whoever you are, you will be valued and respected in your role.

Interested? To apply, please register on our candidate portal and submit a comprehensive CV alongside a cover letter of no more than two pages, clearly explaining how you meet the requirements of this role.

Closing date for receipt of completed applications is 19th October 2018.

Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.