Customer Services Officer

Closing date
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Job Type - Jobs in Housing

Contract Type - Full Time, Temporary

Location - Bath Row, Birmingham, B15 1LZ

Salary - 21,221 per annum

Hours - 35 hours per week

We're seeking a people focused, committed and positive Customer Services Officer to join us on a fixed-term contract until January 2019. Working as part of a highly professional and supportive customer services team, you will:

  • Be the first point of contact for our customers, primarily through phone calls but also through digital methods and face to face if required.
  • Have the ability to take ownership and ensure first time resolution for a variety of customer calls.
  • Provide a first class customer service, meeting and exceeding customer expectations.
  • Work well within and contribute to a postive team environment.

The recruitment process will involve an opportunity to have an informal chat with the management team and work through a practical assessment. If we do not have a current role for you and you are the right person for the job, we will keep your details and be in regular contact with you until you are able to join the team.

What can we offer you?  As well as a competitive salary and generous leave entitlement, you’ll benefit from our CIPD award winning reward initiative, including a range of voluntary and salary sacrifice benefits, generous pension arrangements, as well as the opportunity to develop your skills further.

Interested? To apply please register on our candidate portal and submit a CV setting out your career history with a cover letter of no more than a page which clearly explains how you think you meet the requirements of this role.

Closing date for applications is 24th June 2018, however we reserve the right to close applications before this date, should the need arise.

Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.