Housing Management Team Leader

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Are you a housing professional with the passion and drive to deliver a high quality housing management service? If the answer is yes then Midland Heart want to hear from you.

The Role

We have exciting opportunities for Housing Management Team Leaders in our Customer Hub and People Teams. You will be part of a wider team of team leaders taking responsibility for the day to day running of the Housing Management team, providing an efficient and customer focussed housing management service. The Hub respond to a variety of tenancy management issues at first point of contact with the People Team tackling anti-social behaviour, safeguarding and tenancy fraud issues.

Both vacancies are based in Birmingham but the People Team leader will be managing a dispersed team covering the South and East Midlands areas. Please specify in your application which of the vacancies you are interested in.

The Person

The post holders will have strong leadership skills with proven experience of leading and managing staff. Possess a passion and track record for delivering high quality customer services alongside service improvements.

The Benefits

•           25 days holidays plus bank holidays rising to 30 days after qualifying period

•           Company pension

•           Childcare vouchers

•           Shopping & leisure discounts

•           Cycle to work scheme

•           Regular tailored training & personal development plans

Still not convinced?

Our Customer Hub launched nearly 2 years ago and we are focussed on delivering a positive customer experience to our customers. Over 85% of all queries are resolved at first contact by our engaged, motivated and empowered team.

This is an exciting time to be joining the team as we move our service to digital platforms, engaging with our customers and colleagues in new ways to further improve the service that we deliver.

To apply, please register on our candidate portal and submit a comprehensive CV alongside a cover letter of no more than 3 sides of A4, clearly explaining how you meet the requirements of this role and which demonstrates your career achievements.

Interview and Assessments will held on the 11th and 12th June 2018