Team Leader - Rough Sleepers Outreach Services

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Midland Heart is seeking a passionate Team Leader provide effective leadership, motivation and support to a team of dedicated Rough Sleeper Outreach Workers; ensuring that they continue to provide a range of outcome focused intervention services which will enable vulnerable people to feel safe, secure and allow them to access relevant support services and accommodation.

Key responsibilities include, but aren’t limited to: 

• Managing a team of Outreach Workers as they provide much needed services to our region’s rough sleepers; allowing them to access accommodation, benefits, health services etc.
• Ensuring support provided incorporate timely interventions which address cultural, complex and challenging needs - documented within their Risk, Needs Assessment and Management Plans.
• Working within Midland Heart’s policies and procedures, ensuring safety and wellbeing of our staff and customers, whilst upholding the values and ethos of our organisation.

Our mission? To be a leading housing organisation, delivering homes and services across the Midlands that enable people to live independently. We achieve this through hiring the best people who share our vision and values. 

To be successful in this role, candidates will have to demonstrate empathy, passion and commitment to the needs and aspirations of homeless and vulnerable people; coupled with hands-on experience in conducting outreach services and an understanding of customer group support needs including: substance misuse, offending, harm minimisation etc.

You should be a proven leader with experience of supervising, motivating and supporting colleagues to provide a high quality service and effectively achieve required tasks and outcomes.

What do you get in return? Midland Heart is passionate about providing you with a great place to work alongside our CIPD award winning reward initiative. We invest in our employees by providing learning and development opportunities, alongside a competitive salary and generous annual leave entitlement. We value diversity; whoever you are, you will be valued and respected in your role.

For more information, please view the attached Role Profile and Behaviour Standards framework. To apply, please register on our candidate portal and submit a comprehensive CV alongside a cover letter of no more than 2 pages, clearly explaining how you meet the requirements of this role and which demonstrates your career achievements.

Closing date for receipt of completed applications is 29th April 2018.

Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.