Dialler Income Officer
Bath Row, Birmingham, B15 1LZ
£23,502 per annum
35 per week
Full Time
31/01/2018
This vacancy has now expired, and is not accepting any new applications.
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The Role
We have an exciting opportunity for Dialler Income Officer to join the Income Team.
Working as a Dialler Income Officer at Midland Heart you will be required to support the Rent Payment Officers by being the first point of contact for customers via telephone, email an SMS with low level arrears. Once the arrears have been raised then you will be responsible to generate outbound calls to follow up rent arrears and return all customer calls within an agreed timescale.
It goes without saying that you will have the ability to adhere to strict deadlines with exceptional accuracy and attention to detail. The post holder will have experience in negotiating and collecting debt/arrears. With excellent interpersonal skills and the ability to quickly establish and maintain good working relationships with stakeholders at all levels.
If you have excellent communication skills and can work with people on from all levels we would like to hear from you.
What can we offer you? We are a flexible employer passionate about providing you with a great place to work. As well as a competitive salary and generous leave entitlement, you’ll benefit from our CIPD award winning reward initiative, including a range of voluntary and salary sacrifice benefits, generous pension arrangements, as well as the opportunity to develop your skills.
To apply, please register on our candidate portal and submit a comprehensive CV setting out your career history, with responsibilities and achievements, supported by a cover letter of no more than a page which clearly explains how you think you meet the requirements of this role.
Closing date for receipt of completed applications is on 31st January 2018