Rent Payment Officer

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At Midland Heart, we are looking for a Rent Payment Officer who is highly motivated; customer focused and who has previous experience of Income Recovery to join our team at our offices in Wolverhampton.

You will be responsible for:

• The maximisation of rental income and the recovery of rent arrears, contacting customers directly and signposting them to the relevant benefits or specialist money advice agencies.
• You will monitor accounts ensuring early intervention and prevention of debt escalation. You will also represent Midland Heart at court and carry out evictions once all attempts to recover the outstanding debt has failed.
• You will carry out the relevant checks and initiate the abandonment process where necessary
• Carrying out viewings and sign- ups for properties on your patch, ensuring rent is paid in advance, and assisting with Housing Benefit or Universal Credit applications where necessary

If you have excellent interpersonal and communication skills and can work with people on all levels we would like to hear from you.

Assement will be held on the 6th February 2018

Who are we?  Midland Heart is one of the leading UK housing businesses providing support to help people to live independently. Founded in 1925 we deliver housing and support by providing 33,000 high quality affordable homes to over 70,000 customers across 55 local authority areas. We have a new corporate strategy and plan to take us to 2020 and beyond; we are ambitious and confident about our future.

What can we offer you? We are a passionate about providing you with a great place to work. As well as a competitive salary and generous leave entitlement, you’ll benefit from our CIPD award winning reward initiative, including a range of voluntary and salary sacrifice benefits, generous pension arrangements, as well as the opportunity to develop your skills.

The role is based at our Wolverhampton office but provides a service across all of Midland Heart’s geographical regions and so travel will be an essential part of the role

To apply please register on our candidate portal and submit a comprehensive CV setting out your career history with a cover letter of no more than 2 pages which clearly explains how you think you meet the requirements of this role and which demonstrates your career achievements