Support Worker

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We now have a fantastic permanent opportunity for a  Support Worker to join our Supported Living department at our Coventry  Complex Needs Service on a permanent basis.

The Midland Heart Coventry Complex Needs Service provides support to men & women aged 18 upwards who experience a challenging and chaotic lifestyle which has led to them being serially excluded from other Services. Applicants must have housing-related support needs and are at risk of homelessness/losing independence and are willing to engage with the support service.

The accommodation comprises of 8 rooms in a share house. There is a communal lounge, kitchen, and dining room and laundry facilities on site. There are also 4 one bed self-contained flats on the site for customers with lower need. The maximum length of stay is 2 years. The service is staffed 24 hours and staff provide housing related support to enable customers to gain the skills required to move on to independent living. 

We are looking for an enthusiastic, flexible individual who is able to work on their own initiative. You will be able to communicate with people from diverse backgrounds and have the unique ability to diffuse any given situation.

The role will involve providing practical, emotional and cognitive support to help our customer achieve their goals, working closely with referring agents. You will undertake risk and needs assessments and support planning in relation to all customers and to actively review and monitor these with customers.

We are looking for people who:

• Have experience of workingin a supported living/care setting with vulnerable customers
• Can communicate well amd where necessary adapt your style to the needs of the customer
• Have a passion and enthusiasm for delivering quality services to vulnerable people.
• Are able to demonstrate empathy whilst enabling people to maximise their independence.

This role does involve shift work including weekends and bank holidays.

If you are supportive, dedicated, customer focused  then we would love to hear from you. 

 In return we offer:

• Free disclosure and barring service check
• A competitive salary which is regularly reviewed and benchmarked with the market
• 25 days’ holidays plus bank holidays rising to 30 days after qualifying period
• Company pension 
• Childcare vouchers
• Shopping & leisure discounts
• Cycle to work scheme
• Regular tailored training & personal development plans

Please direct to the bottom of the advert to read the role profile in full, before you apply by submitting your CV and a short covering letter max one page which clearly states how you meet the requirements of the role.

Please note applications without a covering letter will not be accepted.

If you are a disabled candidate and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 5940

We reserve the right to close this advert before the advertised date if deemed necessary.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.