Senior Housing Management Assistant

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities

This is a fantastic opportunity to join us at Midland Heart as we implement a new model of service delivery for housing management. We have implemented a highly innovative and successful Customer Hub resolving customer enquires at first point of contact and we are developing our Place Team which will support the delivery of excellent customer services through innovative and proactive approaches to the management of our “places” ensuring they are places where people want to live both now and in the future.

We have a vacancy in our Leicester office.

The role includes:

• Supporting service teams including: Place Officers, Rangers and estate based staff
• Support a professional tenancy service responding to customer service requests that could not be resolved at first point of contact
• Support Place Officer in delivering professional & timely interventions to resolve tenancy breaches before they pose a risk of harm to others, cause damage to our assets or result in tenancy failure
• To support the Place Officers in providing a proactive estate management service to remove or mitigate hazards that present a risk of:
  • Harm to residents
  • Damage to our assets
  • Negative perceptions about the place
• You will be required to carry out low risk home visits and site inspections.

We are looking for people who:

• Enjoy the challenge of working in a busy and fast paced environment
• Are committed to and have a track record of delivering high quality services
• The ability to be organised and support service teams to ensure we deliver our services to the highest possible standard
• Have a flexible approach to work that puts the customer at the heart of service delivery

In return we offer:

• A competitive salary which is regularly reviewed and benchmarked with the market
• 25 day’s holidays plus bank holidays rising to 30 days after qualifying period
• Agile working
• Company pension 
• Childcare vouchers
• Shopping & leisure discounts
• Cycle to work scheme
• Regular tailored training & personal development plans

Location:

The Post will be based at our Leicester Office.  However, the role will be expected to work in any of our operational areas depending on service demands, such as; Birmingham, Stoke on Trent, Wolverhampton, Northamptonshire.

If you have a disability and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 6463.

Please do read the role profile before you begin your application. CVs will not be considered, so please complete the application form in full.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.