Service Improvement Officer

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Do you want a job that really makes a difference? We now have a fantastic opportunity for a Service Improvement Officer to join our Quality and Customer Experience department at our Bath Row, Birmingham office.   You will be part of our Service Improvement Team and will be responsible for implementing and assisting in the management of an effective and continuous improvement framework, in order to improve outcomes for customers.

We are looking for someone who has excellent research and analytical skills. You must be able to design, develop and implement service improvement initiatives based on internal performance data or customer insight information. You must understand how changes and solutions impact the stakeholders’ operations, processes and behaviours to maximise the success new solutions and their business value.  You will extract information from the organisations data reporting system to ensure stakeholders have the necessary information to manage service and the team can evaluate performance.

If you are supportive, dedicated, customer focused and want to make a difference in your local community, then we would love to hear from you. 

In return we offer:

• A competitive salary which is regularly reviewed and benchmarked with the market
• 25 days holidays plus bank holidays rising to 30 days after qualifying period
• Company pension
• Childcare vouchers
• Shopping & leisure discounts
• Cycle to work scheme
• Regular tailored training & personal development plans

Interviews will be held on the 4th/5th May 2017

If you are a disabled candidate and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 6463.

Please do read the role profile before you begin your application. CVs will not be considered, so please complete the application form in full.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.