Housing Options Advisor


Newcastle Under Lyme


£21,544 rising to £22,677 per annum after successful completion of probationary period


35 hours per week (Full Time)

Contract Type:


Closing date:


This vacancy has now expired, and is not accepting any new applications.

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The Role

An opportunity has arisen for a Housing Options Advisor to join our Newcastle Housing Advice (NHA) team. As a Housing Options Advisor you will work as part of the team to provide a housing options and advice service including helping to administer the Homes Direct Choice Based Lettings Scheme and provide comprehensive housing options advice and assistance to customers.

You will also be responsible to work alongside the Newcastle Housing advisors and the Council’s Private Sector Officers to deliver practical and innovative solutions to support and sustain tenancies to prevent homelessness and to increase the supply of good quality suitable accommodation within the private rented sector.

We are looking for an enthusiastic, flexible individual who is able to work on their own initiative and as part of a team to deliver and meet objectives. You will be able to communicate with people from diverse backgrounds and have excellent verbal and written communication skills to liaise with both colleagues and customers.

Building relationships is at the heart of what we do. So it’s no surprise we’re so passionate about our people. After all, they’re just as passionate about the communities we serve.

We’re committed to becoming one of the most efficient providers of affordable housing and community investment services. And while we exist to put customers first, create opportunity and enthuse our customers, we also strive to create an ambitious, inclusive place to work, where we recognise that every single one of us makes a difference.

All successful candidates will be subject to a Disclosure Barring Service check and costs will be met by Midland Heart.

If you are a disabled candidate and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 6463.

Please do read the role profile before you begin your application. CVs will not be considered, so please complete the application form in full.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.