Housing Advice Worker

Location:

Newtown Centre of Excellence, Birmingham

Salary:

£16,864 rising to £17,752 per annum after successful completion of probationary period

Hours:

39 hours per week (Full Time)

Contract Type:

Temporary

Closing date:

23/12/2016

This vacancy has now expired, and is not accepting any new applications.

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The Role

Building relationships is at the heart of what we do. So it’s no surprise we’re so passionate about our people. After all, they’re just as passionate about the communities we serve.

We’re committed to becoming one of the most efficient providers of affordable housing and community investment services. And while we exist to put customers first, create opportunity and enthuse our customers, we also strive to create an ambitious, inclusive place to work, where we recognise that every single one of us makes a difference.

The Housing Advice Worker will provide a housing advice and advocacy service to customers who are homeless or threatened with homelessness. Based in the Housing Options Centre (HOC), Newtown, Birmingham the service will assess housing and support needs, give housing advice, and provide advocacy and referrals into appropriate private rented accommodation and SP funded support services. The key aim is to prevent or relieve homelessness for single people and childless couples aged 25+.

We are looking for an enthusiastic, flexible individual who is able to work on their own initiative. You will be able to communicate with people from diverse backgrounds and have the unique ability to diffuse any given situation. If you have experience of working with a vulnerable customer group, believe you are able to deal with people in an assertive, fair and consistent manner and you would like to be part of this innovative service, then we would like to hear from you. In return we offer generous rewards and opportunities for development.

All successful candidates will be subject to a Disclosure Barring Service check and costs will be met by Midland Heart.

If you are a disabled candidate and require a hard copy pack or a different format, for example large print, please contact the HR department on 0845 850 1020 ext 5940.

Please do read the role profile before you begin your application. CVs will not be considered, so please complete the application form in full.

Midland Heart aspires to be a digital organisation that minimises its impact on the environment. Wherever possible, we will conduct transactions digitally rather than by paper and ask that current and future employees share this commitment. Where required, we will support colleagues to be digitally enabled.